Tôi tìm production/application/IT support cho hệ thống OMS-WMS (làm ca đêm, xoay ca)

SCOPE OF WORK & WORKING HOURS Position: Agent — Application Support (Contact center - product customer service) 1. SCOPE OF WORK - Receive and handle tickets/incidents across channels: Email, Teams, Webhook, Phone, Portal,... - Review and verify the issuing - root cause analysis - Execute resolution actions on connected systems - Incident report responsibility - Creating tickets, Summarizing the issue based on the provided information, Tracking the incidents - Work/communicate to raise the creitical issue with dev team to solve it - Summarize and Report service requierments daily/weekly - Provide complete shift handovers, especially for open Critical/High tickets 2. WORKING HOURS - Shift 1: 18:00 – 22:00 - Shift 2: 22:00 – 06:00 - Work/rest days follow the roster, in compliance with labor law rest-day requirements 3. Requierment: - At least 1 year of experience in technical support, application support - English communication - Able to work retating shifts, expecially night shift Location: Remote